Refund policy

Change-of-mind returns

We do not accept returns, exchanges or refunds for change of mind. Please review the bracelet style, bead size and product details carefully before ordering.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us through our Contact page with your order number and a description of the issue. Photos of the item and packaging will help us review your request. We will work with you to arrange an appropriate remedy.

This policy does not limit any rights or remedies you may have under applicable Singapore consumer protection laws.